Why Choose Blue Cross and Blue Shield of Alabama?

Experiences that earn your employees' satisfaction

We understand your health plan is only as effective as the support your employees receive. That’s why we have an organization-wide commitment to creating better experiences—whether it’s solving issues quickly, offering powerful health plan tools or communicating with your employees in ways that matter.

Award-winning service and support

We don’t believe in giving members homework. With our team, your employees have access to health plan experts who resolve most issues on the first call.

Over 92¢ of every premium dollar goes toward healthcare


3 out of 4 member calls are resolved the first time*


A partnership for today – and tomorrow

Our goal is to make your job easier, from helping you select your benefit design to administering your health plan and leveraging the data that powers it all. GroupAccess is your secure online self-service resource for account management. By registering at AlabamaBlue.com/Employers, you can:

  • monitor your account 24/7/365.
  • view renewal information.
  • manage enrollment and submit applications.
  • view account balances and pay invoices.
  • review and download reports.
  • access benefit booklet and Summary of Benefits and Coverage (SBC).
  • email virtual ID cards to employees.
  • order forms and materials, including employee toolkits.
  • find your Blue Cross team contact information.

Your Plan, Administered Your Way

Every workforce is different, which is why we annually review our benefit plan designs to ensure we’re delivering value and meeting the needs of customers. Together, we’ll select the right design for your workforce needs.

Our Small Business health plans are available in every county in Alabama, and no referral is ever required to see a specialist. Plus, some coverage for out-of-network services is included.

Personalized engagement for a healthier workforce

We go beyond customer service and self-service tools to maximize every opportunity to engage your employees. Deeper data provides a more complete understanding of health needs and goals, so we can personalize engagement beyond health risks or conditions. Every interaction with your employees becomes meaningful and relevant as we help them:

  • navigate a complex healthcare system.
  • receive appropriate care in the right setting.
  • understand benefits, conditions and treatment options.
  • manage conditions for the best quality of life.
  • adopt healthy lifestyle habits.

Smarter choices now for healthier lives later

Employees often need additional motivation to make sometimes difficult lifestyle changes for the better. That’s why we offer a series of wellness programs that reward your employees for taking charge of their health.

A Health Advisor for your employees and their families

The BlueCare Health Advisor serves as a coach and advisor to your employees and their covered dependents. A Health Advisor can answer questions, resolve problems and research issues concerning your employee's healthcare needs. BlueCare can save time and alleviate the stress of navigating a sometimes confusing healthcare system by handling the "leg work" for your employees.


Rewards program

Your employees and their dependents (18+) can earn a $25 gift card each calendar year for having an annual wellness visit and completing an online Health Assessment at AlabamaBlue.com/Assessment.

Plus, your employees always have access to a wealth of resources, strategies and action plans to help keep them on track year round.


Health and wellness discounts

Your employees can take advantage of exclusive deals from top national and local retailers on fitness gear, gym memberships, family activities, healthy eating options and much more. Find out more at AlabamaBlue.com/Blue365.

Discounts include:

  • deals from premium brands your employees will recognize.
  • deeper discounts than competitor programs across nearly all categories.
  • exclusive offers only available to Blue365 members.
  • year-round discounts with no limited supplies and no limits on employee savings.

Value-Added Services

We appreciate firsthand how the right relationships can make an even greater impact in the lives of your employees and their families. That's why we include the following services with your Small Business healthcare plan².

Talk To A Doctor - Anytime, Anywhere

Teladoc® offers your employees 24/7 access to U.S. board-certified doctors via phone, video or mobile app. It’s an easy and convenient way to receive non-emergency advice and treatment.

Common treatments include:

  • cold and flu.
  • allergies and sinus.
  • respiratory infection.
  • pinkeye.

Teladoc® is an independent company providing phone and online physician consultation services to Blue Cross and Blue Shield of Alabama members.


Hometown care from anywhere in the world

AirMed International transports your hospitalized employees in medically-equipped aircraft when they are traveling more than 150 miles from home—at no cost to the covered patient.

Air medical transportation includes:

  • worldwide medical services hotline (24/7/365).
  • air medical transport
    • inpatient bedside-to-bedside
    • 150+ miles from home
  • ground ambulance transport (to and from aircraft).
  • relayed emergency messages among patient, physician and family.

Employee Assistance Program

Improve productivity and make sure everyone gets the help they need by adding our Employee Assistance Program (EAP) to your company’s health insurance plan.

Through New Directions®, our EAP offers your employees a wide range of behavioral health and crisis counseling services and tools, as well as access to legal and financial assistance.

To learn more or to get a quote, connect with us today at 1-844-669-9803.

New Directions Behavioral Health is an independent company managing behavioral health benefits on behalf of Blue Cross and Blue Shield of Alabama.

Life and Disability Insurance

Blue Cross and Blue Shield of Alabama and Able Benefit Solutions work together to deliver health and ancillary benefits that complement each other. Life, disability, and supplemental insurance plans are the foundation of a competitive benefits plan, providing employees and their families’ financial security. For employers, these plans provide a way to complement an employee benefits program that allows you to recruit and retain the talent you need to succeed.

Contact your Blue Cross and Blue Shield of Alabama representative for more information or to get a quote by calling 1-855-525-7288.

Able Benefits Solutions is an independent insurance agency and operates separately from Blue Cross and Blue Shield of Alabama. Able Benefit Solutions does not sell Blue Cross and Blue Shield of Alabama products.

On-the-go tools that make your health plan easier to use

Your employees can rely on powerful, FREE mobile apps and online tools that make it easy to accomplish their most essential healthcare tasks—things like finding the providers they want or comparing costs for the care they need.

Learn More About Our Mobile Apps!

*Member Touchpoint Measures (MTM) First Call Resolution Survey, conducted by Service Quality Measurement Group, calendar year 2021